Privacy Policy
Your privacy is important to us. This policy explains how AgentZee.ai collects, uses, and protects your personal information across all our AI agent channels and services.
Introduction
Overview of our privacy commitments
AgentZee.ai (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our conversation platform and sales/marketing AI agents.
By using our services, you agree to the collection and use of information in accordance with this policy. We ensure that our data practices are transparent, strictly necessary for service delivery, and handled with the highest standards of security.
Information We Collect
Personal details provided directly and technical usage metrics
Personal Information
We may collect personal details that you provide directly to us when setting up an account or demo:
- Name and contact information
- Email address and phone number
- Company and business details
- Payment and billing information
- Account credentials and passwords
Usage Information
We automatically collect diagnostic information when you interact with our platform:
- Device details and IP address
- Browser type, system, and version
- Usage patterns, timestamps, and preferences
- System logs, crash reports, and analytics
How We Use Your Information
Purposes for which data is processed
Service Provision
- Provide and maintain core services
- Process transactions and invoices
- Personalize your conversation experiences
- Provide 24/7 dedicated customer support
Improvement & Analytics
- Analyze platform interactions and metrics
- Iterate and improve agent accuracy
- Engineer new channel capabilities
- Enforce security protocols and fraud detection
Information Sharing
Strict controls on third-party disclosures
We do not sell, rent, or trade your personal information. Disclosures only occur under strictly defined circumstances:
Service Providers
Trusted vendors and infrastructure partners who assist in operating our services, under strict confidentiality agreements.
Legal Requirements
When required by law, subpoena, or valid court order to protect our legal rights, platform safety, or user security.
Business Transfers
In connection with any proposed merger, acquisition, financing, or sale of company assets, subject to standard confidentiality protections.
Legal Compliance
GDPR, CCPA, and global regulatory standards
We ensure full compliance with global data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), to safeguard user privacy and maintain transparency in our data handling practices.
Legal Compliance Requirements
We respond only to government requests that are supported by valid legal processes, such as court orders, warrants, or subpoenas. Any request that lacks an appropriate legal basis is declined.
User Notification Protocol
Where permitted by law, we inform users of any government requests related to their data. If legal restrictions prevent notification, we maintain internal records of such requests for accountability and auditing purposes.
Transparency Commitment
We are committed to publishing regular transparency reports that provide details and statistics on the number and nature of government requests received and complied with, in accordance with industry best practices.
Data Security
Technical safeguards and infrastructure protection
We implement industry-grade technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration:
Encryption
End-to-end encryption for data in transit (TLS 1.3) and at rest (AES-256).
Secure Infrastructure
SOC 2 compliant cloud servers with round-the-clock automated monitoring.
Access Control
Strict role-based access controls, multi-factor authentication, and audits.
Service Providers
Sub-processors, partners, and analytics vendors
We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related operations, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics & Performance
Google Analytics:A web analytics service offered by Google that tracks and reports website traffic. Google uses collected data to monitor service usage, which is shared with other Google services. For more information on Google's privacy practices:
CI/CD & Development Infrastructure
GitHub: Provided by GitHub, Inc. to host and review source code, manage software releases, and deploy services securely.
GitHub Privacy StatementPayment Processors
We may provide paid products or subscription tiers within the Service. We never store or collect full credit card details. Payment processing adheres to strict PCI-DSS standards managed by the PCI Security Standards Council.
Payment partners we work with:
Meta Platforms (Facebook & Instagram)
Our platform does not retain user conversation credentials or data after disconnection. When you disconnect your channels, all access tokens (including Page and Instagram tokens) are permanently deleted, automatically initiating our secure data deletion protocol in full compliance with Meta's developer policies.
Your Rights
Controlling your personal data and privacy requests
Depending on your location and applicable privacy laws, you possess the following rights regarding your personal information:
Right to Access
Obtain a copy of the data we hold about you
Right to Rectify
Request correction of inaccurate personal records
Right to Erasure
Request permanent deletion of your account data
Right to Portability
Export data in a standard structured format
Right to Object
Object to processing for marketing purposes
Right to Restrict
Pause processing while verification takes place
Have questions about our Privacy Policy?
Our security and compliance team is available to assist you with any questions or specific data handling requests.